Contact Us

New Equipment:

We accept returns on new, unopened equipment within 30 days of delivery. Items must be in original packaging and in resellable condition. A restocking fee may apply. The customer is responsible for return shipping of any returned products.

Used Equipment:

Used or demo equipment sales are final. Please contact us if you believe your equipment was received damaged or defective.

You can send your equipment to any of our Topcon Solutions service centers for professional calibration. Visit our Locations page or contact us at (888) 611-1290 to get started.

Yes, most new equipment includes a manufacturer’s warranty, typically ranging from 1 to 3 years, depending on the product. All Topcon products come with a 5-year warranty.

*Used equipment does not come with a warranty. It is sold “as is” and all sales are final.

If your equipment needs repair, our certified technicians are here to help. Simply send your equipment to one of our Topcon Solutions Stores.

You can start a repair request by calling us at (888) 611-1290 or visiting our Equipment
Repair page to find the location nearest you. We offer quick turnaround to minimize your downtime.

If you're tax exempt, you can submit your tax exemption certificate before placing your order. Please email your documentation to estore@topconsolutions.com with your contact details and company name. Once verified, your account will be updated and future orders will reflect your tax-exempt status.

Our retail and service centers are open Monday–Friday, 7:30 AM to 4:30 PM local time to serve your needs. We’re closed on weekends and major holidays, but outside these times you can still place orders online or leave us a message. For urgent questions, feel free to give us a call during business hours.

Yes! Our eStore features a selection of our most popular products, but we offer a much wider range of equipment, accessories, and services than what’s listed online. If you're looking for something specific or don’t see what you need, please contact us at estore@topconsolutions.com or (855) 289-1772 — our team is happy to help!

Every piece of used equipment sold through Topcon Solutions is fully tested, inspected, and confirmed to be in proper working order before being listed for sale. We ensure each unit is clean, calibrated, and ready for use upon delivery.

Our used equipment is rated according to the following condition categories:

• Excellent: Minimal signs of wear. Equipment looks and performs like new with full functionality and recent calibration.
  
• Good: Light to moderate wear from normal use. Fully functional with no performance issues.
  
• Fair: Noticeable cosmetic wear or signs of heavy use, but equipment remains completely operational and reliable.
  

Each product listing includes its specific condition rating and detailed description so you can buy with confidence.